🚚 Shipping Policy
Welcome to MosaKila 💖
We are committed to delivering your order safely and quickly to your doorstep.
📦 Processing Time
All orders are processed within 1–2 working days after successful payment / COD confirmation.
During sale periods, processing may take an additional 1–2 days due to high order volume.
🚚 Delivery Time Across India
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3 – 5 business days |
| Other Cities | 4 – 7 business days |
| Remote / Village Areas | 5 – 10 business days |
Delivery times may vary due to weather, festivals, or courier delays.
🚚 Cash on Delivery (COD)
✔ COD is available on most pin codes across India.
If COD is not available for your area, our support team will contact you for an alternative option.
💳 Prepaid Orders Benefits
Customers who choose prepaid payment get:
-
Priority processing
-
Faster dispatch
-
Zero risk of COD order cancellation
- Extra Discount
🧾 Tracking Your Order
Once your order is dispatched, you will receive tracking details via:
-
SMS
-
Email
or -
WhatsApp (if number is provided)
You can track your order anytime using your AWB number / Tracking ID.
🏠 Delivery Attempts
The courier partner will make 3 delivery attempts.
If the parcel is not received, it will be marked as RTO (Return to Origin).
To re-ship the parcel, shipping charges may apply again.
❗ Delayed / Lost Shipment
If your order is delayed or untrackable for more than 7 days, please contact us with:
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Order Number
-
Registered Mobile Number
Our support team will resolve it immediately.
🚫 Wrong Address Disclaimer
MosaKila is not responsible for delays or delivery failure caused by:
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Incorrect / incomplete address
-
Wrong phone number
-
Unreachable recipient
If the parcel is returned due to the wrong address, reshipping charges apply.
🌍 International Shipping
Currently, we ship only within India.
International shipping will be launched soon.
👇 For Any Shipping Help
📧 Email: support@mosakila.com
📱 WhatsApp: +91 8274040777
🧾 Business Details (Billing & Logistics)
All shipping and invoicing operations are processed by:
Safa Garments
(Parent company operating the brand MosaKila)
📍SAFA Garments, Z-158/3, Dr Abdul Khabir Rd, Rajabagan, Kolkata, West Bengal 700044
Thank you for trusting MosaKila 💖
Every order matters to us — we ensure each parcel is packed with love for your little princess ✨
