Return & Exchange Policy

At MosaKila, your satisfaction is our priority.
If there is any issue with your order, we will do our best to resolve it quickly and smoothly.

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🔁 Eligible for Exchange

We offer 7-Day Easy Exchange for the following reasons:

• Size issue

• Defective item received

• Wrong item received

To request an exchange, please share:

1. Order Number

2. A photo/video of the product

3. Reason for exchange

📌 The product must be unused, unwashed, and in original condition with tags and packaging.

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❌ Not Eligible for Return / Exchange

For hygiene and safety reasons, the following are not eligible:

• Product used / washed / with perfume / stains

• Tags removed or packaging missing

• Clearance sale / discounted items

• Free gifts or complimentary items

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💰 Return Policy (Refunds)

We currently offer refunds back to bank / original payment method.

Or

 Refunds can be issued as Store Credit / Gift Card, valid for future purchases at MosaKila.
Store credit has no expiry.

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👗 Exchange Process

After your exchange request is approved:

• We will arrange a reverse pickup (if serviceable in your pincode)

• Once the item is received & inspected, your exchange will be processed

If reverse pickup is not available, you may be asked to ship the product to our warehouse.

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🚚 Exchange Shipping Charges

To maintain product affordability for customers:

• ₹99 is charged per exchange pickup

• If the issue was from our side (wrong/defective item), no charges apply

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🕒 Exchange Processing Time

• Reverse pickup: 2–5 business days

• Quality check: 2–4 business days

• Exchange dispatch: 2–4 business days

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📌 Order Cancellation

• Cancellation is allowed before dispatch only

• Once an order is shipped, it cannot be cancelled

For COD orders:

• Cancellation without reason may affect eligibility for future COD orders

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❗ Damaged or Missing Product Complaint

If your parcel is tampered/damaged during delivery, please contact us within 48 hours of delivery with:

• Parcel opening video (mandatory)

• Photos of product and packaging

This is required to file a courier insurance claim.

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🧾 Business Information (Legal Requirement)

All returns/exchanges are processed by:

Safa Garments
(Parent company operating the brand MosaKila)
📍 SAFA Garments, Z-158/3, Dr Abdul Khabir Rd, Rajabagan, Kolkata, West Bengal — 700044

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💬 Need Help?

We’re always here for you 💖

📧 Email: support@mosakila.com

📱 WhatsApp: +91 8274040777
🕒 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)

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Thank you for choosing MosaKila ❤️
Every outfit is crafted with care — we are always here to ensure a happy shopping experience for you and your little princess ✨