❓ Frequently Asked Questions (FAQ)
Below are answers to the most common questions asked by our customers.
If you still need help, our support team is always here for you ❤️
🔹 1. How do I check my order status?
Once your order is shipped, you will receive a tracking link via SMS, Email or WhatsApp.
You can track your delivery anytime using the AWB / Tracking ID.
🔹 2. What are the delivery charges?
Standard delivery is FREE on prepaid orders above ₹1499.
For other orders, shipping charges will be shown during checkout based on your location.
🔹 3. What is the delivery time?
Delivery time depends on location:
| Location | Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Cities | 4–7 business days |
| Remote / Village Areas | 5–10 business days |
🔹 4. Do you offer Cash on Delivery (COD)?
Yes, COD is available on most pin codes across India.
If COD is not available for your area, our team will inform you.
🔹 5. What if the product does not fit my child?
We offer a 7-Day Easy Exchange for size issues.
To request an exchange, just contact us on WhatsApp or Email with:
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Order Number
-
Product picture
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Reason for exchange
🔹 6. What if I receive a defective / wrong product?
Don’t worry! We will fix it immediately 💖
Share the product photo/video within 48 hours of delivery and we will:
✔ Replace the item
or
✔ Issue store credit (your choice)
🔹 7. Can I return the product for a refund?
We currently do not offer refunds back to the original payment mode.
Refunds are issued as Store Credit / Gift Card, which never expires and can be used anytime.
🔹 8. Can I cancel my order?
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.
🔹 9. How can I choose the right size?
Each product has a detailed size chart.
If you’re unsure, send us your child’s:
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Height
-
Weight
-
Age
Our team will personally recommend the best size 💕
(Size help reduces exchange requests.)
🔹 10. Do you customize products?
Currently we do not offer custom designs.
But we add new collections regularly — stay tuned to our Instagram and WhatsApp!
🔹 11. Do you ship outside India?
Not yet — right now we ship within India only.
International shipping coming soon 🌍
🔹 12. How do I contact customer support?
We’re always happy to assist you 💖
📧 Email: support@mosakila.in
📱 WhatsApp: +91 8274040777
🕒 Timing: 10:00 AM – 7:00 PM (Mon–Sat)
🔹 13. Are the dresses safe for a child’s skin?
Absolutely! All MosaKila outfits are:
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Gentle on skin
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Made from child-friendly fabrics
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Free from harmful chemicals
Comfort & safety are our top priority 💕
🔹 14. Will colors or prints fade after wash?
No — our fabrics are quality tested.
To maintain durability, we recommend:
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Gentle hand wash
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Mild detergent
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No bleach
❗ Still Have Questions?
We’re always just a message away 🌸
Contact us anytime — we love helping parents make the best choice for their little princess 👑
❤️ Pro Tip For Your Store
This FAQ will:
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Reduce WhatsApp queries
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Build trust with new customers
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Lower return/exchange issues
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Increase conversion rate
