Refund and Returns Policy

Last Updated:08/01/2024

At Mosakila.com, we want you to be delighted with your purchase. If you are not satisfied with your order, we are here to assist you. Please review our Refund and Returns Policy below:

1. Return Eligibility:

1.1. We accept returns for items that are unused, unworn, and in the same condition as received.

1.2. To be eligible for a return, please initiate the return process within 3 days from the date of delivery.

2. Return Process:

2.1. To request a return, please contact our customer service team at contact@mosakila.com with your order number, the reason for the return, and any supporting photos if applicable.

2.2. Our customer service team will provide you with a return authorization and further instructions on how to return the item.

3. Return Shipping:

3.1. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.

3.2. We recommend using a trackable shipping service to ensure that we receive your return.

4. Refund Process:

4.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.2. If approved, your refund will be processed to the original method of payment within 2-3 working days.

5. Exchanges:

5.1. If you need to exchange an item for a different size or color, please contact our customer service team for assistance.

5.2. Exchanges are subject to product availability.

6. Non-Returnable Items:

6.1. Certain items, such as personalized or final sale items, are non-returnable.

7. Damaged or Defective Items:

7.1. If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

8. Contact Us:

If you have any questions about our Refund and Returns Policy, please contact our customer service team at contact@mosakila.com.

Thank you for shopping at Mosakila.com.